Refund Policy

Straightforward and equitable refund terms for your reassurance

Overview

At CommonsAccessCorridor, we recognize that situations can evolve, prompting us to offer clear and straightforward refund guidelines. This document provides the criteria for issuing refunds for yacht chartering services.

It is important to review this policy thoroughly prior to booking. Committing to a charter with CommonsAccessCorridor implies acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

Greater Than 72 Hours Prior to Charter

100% Refund

Eligible for: Complete refund less service charges

Processing Duration: Approximately 5-7 business days

Service Charge: €50 for card payments

Requirements: Cancellation must be confirmed via written communication

Between 24 and 72 Hours Prior to Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Duration: 7-10 business days

Service Charge: Deduction of €25 from the refund amount

Requirements: Valid rationale needed; administrative expenses incurred

Fewer Than 24 Hours Before Charter

No Refund

Eligible for: No possibility of refund

Exception: Consideration for emergency situations

Alternative: Possible charter credit at the discretion of the management

Requirements: Necessary evidence for emergency conditions

Weather-Related Cancellations

Our Guarantee in Case of Bad Weather

Your safety is our utmost concern. If the captain, who must be certified, decides the weather is too risky for boating, we have flexible choices:

  • Complete Refund: Issued if it's not possible to reschedule
  • Rebook: Schedule your trip for another date at no extra charge
  • Charter Credit: Issued to use within 12 months from the initial charter date

Procedure for Weather Evaluation

Our assessment of the weather includes:

  • Assessing wind speed and direction
  • Evaluating sea conditions and wave height
  • Forecasting visibility and precipitation
  • Heeding Coast Guard advisories and warnings
  • Considering the captain's safety judgement

Decision Timing: A call on weather-related cancellations is made at most 4 hours prior to the planned departure.

Medical Emergency Refunds

Situations of Urgency

We are aware that unexpected health crises may occur. Some instances that might be eligible for exceptional consideration include:

  • An abrupt illness or injury demanding hospital stay
  • A close family member's passing
  • Urgent military service or recall
  • Being summoned for jury duty or to a court
  • Natural disasters disrupting travel plans

Necessary Proof

To manage requests for emergency refunds, we require:

  • A doctor's note or hospital records
  • A certificate of death, if appropriate
  • Military orders
  • A court-issued subpoena or jury summons
  • Statements of travel restrictions or emergencies

Refund Timing: Emergency refunds are handled within 3-5 working days after we receive all required proof.

Cancellations for Operational Reasons

Technical Malfunctions

If the vessel you're slated to use has mechanical issues we can't fix:

  • Different Vessel: We'll aim to provide a similarly valued replacement
  • Full Refund: Available if there's no comparable substitute
  • Partial Refund: If the new vessel costs less
  • Compensation: We may offer something more for the hassle

Unavailability of Crew

In the unlikely event our certified crew cannot serve:

  • We'll try to provide replacement staff
  • Full refund if the charter can't happen
  • Opportunity to reschedule without extra fees

Procedure for Refunds

Way of Reimbursement

Refunded amounts go back through the original payment channel employed when booking:

  • Card Payments: It takes about 5-7 working days
  • Direct Bank Deposits: Usually requires 7-10 working days
  • Cash or Cheque: Generally 3-5 business days

Charges for Processing

Credit Card Transactions

A €50 charge applies for cancellations done more than 72 hours before the event

Bank Transfer Charges

A fixed €25 fee is applied on all bank transfer returns

International Transaction Charges

Additional costs might be added for transactions made abroad

Credits Instead of Cash Back

Scenarios for Giving Credits

Under some circumstances, we might offer charter credits rather than refunds:

  • Cancellations made with less than 24-hour notice
  • Charter disrupts due to weather
  • Requests for voluntary rescheduling
  • Interferences in operations

Specifications of Credit

  • Validity: Use within 12 months from the date of issue
  • Transferability: Cannot be transferred to others
  • Amount: Equal to the full cost of the charter, no fees subtracted
  • Utilization: Applicable to any future charter that's available
  • Expiry: Not extendable past 12 months

Refunds for Partial Services

Disruptions During Service

For a cruise that's cut short or interrupted owing to issues we oversee:

  • Money back for the time you didn't get to enjoy
  • A voucher for the equal amount on a future cruise
  • Possibly some additional freebies or betterments

Issues Caused by Guests

If a cruise has to end prematurely because of something a guest does or a breach of safety:

  • No return of funds for the remaining period
  • Full payment must still be completed
  • There might be additional costs

Settling Disputes over Refunds

Should there be any disagreements about refunds, you can:

  • Ask our management to reconsider
  • Provide more proof or details
  • Turn to consumer protection agencies for help
  • Seek legal action under the laws that apply

How You Can Ask for Your Money Back

Step 1: Get in Touch

To initiate the refund process, make sure to reach out via:

Step 2: Provide the Necessary Details

Your refund request should include:

  • Your confirmation code for booking
  • The scheduled date and time of your charter
  • The cancellation's reason
  • Any relevant documents (when needed)
  • The way you'd prefer the refund

Step 3: We'll Take Over

Expect acknowledgement of your request within a day. We'll evaluate it based on the policy and notify you of our decision within two days. Any refunds that we approve will be carried out in the corresponding timeframes mentioned prior.

Crucial Points

  • Every request for a refund needs to be documented in writing
  • Refunds are all processed in €, regardless of the currency used when you paid
  • We highly suggest getting travel insurance
  • We may alter this policy, but we'll let you know at least 30 days beforehand
  • Applicable taxes and regulations may affect your refund

Getting in Touch

For any inquiries about refunds or to submit a refund form, please contact:

Refund Department
CommonsAccessCorridor Marine Services Ltd.
Marina Point
Nice 06200
France

Phone: +33 4 93 00 00 00
Email: [email protected]
Business Hours: Monday–Friday, from 9:00 AM to 5:00 PM

Last Updated: August 21, 2025

We have designed this refund policy to be clear and straightforward. We urge you to scrutinize these terms prior to making a booking, and reach out with any questions you might have.